FAQ
Find answers to frequently asked questions about our Premium products and more so you can make informed purchasing decisions.
How quickly will I receive my order?
We will ship your order today (on working days) if ordered before 3 p.m.*
* During busy periods, delivery time may be longer. We will report this on the 'Homepage'.
What do I pay for the shipping of my order?
Free shipping: Netherlands and Belgium
Which payment method can I use?
You can pay with Ideal, credit/debit cards, PayPal and Klarna (pay afterwards).
Can I exchange or return my order?
Yes, you can exchange or return your order if you are not satisfied or want to exchange your order. You have up to 14 days after delivery to register a return or exchange via your account.
The product I am looking for is no longer in stock, will it be back?
Many of our items are 'never out of stock', meaning temporarily sold out if there is no stock, and will therefore simply be back in stock. You can leave your email address with the product and you will receive an email from us as soon as the product is back in stock.
How does return or exchange work?
Complete the return form . Enter your order number; (example) ORD1234-1234 and other details. You will immediately see your order and can process your exchange or return here. Once your request has been processed, you will receive an email from us with return instructions. Add the returns form and send your order to us.
Do I have to pay to return or exchange my items?
No, returns are free of charge. In the event of an exchange, you will receive the new product back at our expense.
Can I still change my order that has already been placed?
Unfortunately, it is not possible to change or add items in your order to your order. Returns or exchanges are of course possible, and you can always place an additional order for the desired item.
I have not received an order confirmation, has my order gone through?
Thanks for your order! You may receive the confirmation email a little later than you might be used to. We recommend that you keep a close eye on both your spam and your regular inbox. If you have ordered with an account, you can view the status of your order here.
My order was delivered damaged or incomplete, what should I do?
How annoying that something is wrong with your order! Would you first send us an email to info@nezrsafety.nl with a photo of the complaint and your order number? We will handle your complaint as quickly as possible.
Can I use multiple gift vouchers at the same time?
How nice that you received gift cards! In our webshop you can enter one code per order. If you have more gift cards, please email our customer service so that these cards can be combined into 1 code.
I have a complaint about an order?
I'm sorry to hear that. Send us an email at info@nezrsafety.nl with a clear description of the complaint, and we will be happy to help you!